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Quick Facts

Scranton Primary Health Care Center is a single site Federally Qualified Health Care Center, located in Northeastern Pennsylvania, in Scranton, Pennsylvania. Our Center opened its doors on December 12, 1978 because of our founders’ Frances Hazucha and Martha McAndrew, attempts to find medical attention for four poor people with serious health conditions. The initial efforts of these members of a local religious community have resulted in over 780,000,000 patient visits to Center providers since we opened.

Our Center has grown over the past 35 years to provide services in internal medicine, pediatrics, gynecology, a prenatal clinic and social services including an outreach to the area’s homeless population along with a dental clinic. In September 2005, we opened a medical expansion to increase pediatric and prenatal access. Included in the 50 Center employees, our provider staff includes internists, pediatricians, nurse midwife, nurse practitioners, dentists, hygienist, expanded function dental assistant and outreach worker.

Our Center’s service area includes the City of Scranton, Dunmore Borough, Blakely, Carbondale, Jermyn, Archbald, Mayfield, Old Forge, Moosic, Taylor, Dickson City, Jessup, Olyphant and Throop. All services are provided at our 959 Wyoming Avenue location with exception of hospital visits, nursing home care and some of our outreach work. Our target population is composed of Lackawanna County residents, many of whom are the victims of numerous health disparities. The poor specifically make up our special target population, most of whom are uninsured, underinsured, mentally and/or physically challenged. The Center attracts underserved users from the entire county, especially from the HPSAs in northern Lackawanna County as well as from the HPSAs in Monroe County southeast of Lackawanna County. The Center had 8,867 total users who generated 29,129 visits in 2014.

In accord with our mission statement, which is to provide quality medical and dental services to the underserved and to do this under the direction of the governing Board and at a reasonable cost to the community, Scranton Primary Health Care Center will continue to respond to the evolving trends and needs of our target population and service area.

Late Arrivals Policy

At Scranton Primary Health Care Center, if you arrive thirty minutes late for your scheduled appointment you may be rescheduled after checking with your provider to assure that there is not an urgent need for you to be seen. If you arrive late for your provider’s last scheduled appointment of the morning/afternoon, the grace period will be reduced to fifteen minutes. In addition, if your provider is already running late with his/her appointment schedule, reception will ask your provider/nurse if you may be seen. If approved by your provider/nurse, you will be  seen in sequence. (In sequence is defined as being seen following patients who have arrived on time for their appointments and are already in the waiting area). This policy does not apply if you have notified the office of an unforeseen delay. In this case you may be seen if approval has been obtained from your provider.

Sick Walk-in Pediatric Patients

Attention Parents of Pediatric Patients:
Unless it is an emergency, sick walk-in pediatric patients will be seen during walk-in hours as follows:
Monday: 8:30a.m. – 10:30a.m.
Tuesday: 8:30a.m. – 10:30a.m.
Wednesday: 10:00a.m. – Noon
Thursday: 8:30a.m. – 10:30a.m.
Friday: 8:30a.m. – 10:30a.m.

During walk-in hours patients are seen on a first come first served basis.

WALK-IN POLICY

Why you should make an appointment?

If you arrive at Scranton Primary Health Care Center to be seen without an appointment your need for an appointment will be addressed in the following manner

  1. If you are presenting for a routine visit or health maintenance visit; you will be scheduled for the next open appointment or cancellation.
  2. If you are ill, you will be seen as soon as possible at a time determined by your provider/nurse.
  3. If you are ill and deemed to be in a life threatening situation as defined by Scranton Primary’s Triage Protocol, you will be seen immediately.

Scranton Primary Health Care Center Inc. 959 Wyoming Ave Scranton, PA 18509
Phone (570) 344-9684 / (570) 969-9662 | Fax (570) 344-6839 | Dental (570) 504-0882